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At Pulse Visit (operated by Essara Healthcare Private Limited), your privacy is deeply important to us — especially given the sensitive nature of healthcare. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data.
This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 of India.
Contents
We collect only what we need to provide you with safe, effective healthcare services. This includes:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration / Booking form |
| Contact Data | Phone number, email, home address | Registration / Booking form |
| Health Data | Medical history, symptoms, prescriptions, vitals | Provided by you or recorded by clinician |
| Professional Data | Medical registration number, qualifications, specialisation | Clinician onboarding (Zoho form) |
| Usage Data | Pages visited, booking history, device type | Automatically via website analytics |
| Communication Data | WhatsApp messages, support queries, feedback | Via WhatsApp, email, or contact form |
We use your information strictly to operate and improve the Pulse Visit service:
We do not use your personal data for advertising, profiling, or sell it to third parties.
Health information is Sensitive Personal Data under Indian law. We treat it with the highest level of care and confidentiality.
Medical data collected during your care (such as diagnosis, prescriptions, vitals, and clinical notes) is:
You have the right to request access to your clinical records or to request their deletion, subject to legal retention requirements.
We may share your information with the following parties, only as necessary:
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
We implement reasonable security practices and procedures as required by the IT Act, 2000 and its rules, including:
While we take every reasonable step to protect your data, no internet transmission is completely secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
We retain your data for as long as necessary to deliver our services and comply with legal obligations:
After the retention period, data is securely deleted or anonymised.
Our website uses minimal, privacy-respecting cookies to:
We do not use third-party advertising cookies or cross-site tracking pixels. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
As a user of the Pulse Visit platform, you have the right to:
To exercise any of these rights, please write to us at hello@pulsevisit.com. We will respond within 30 days.
We do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent. When booking services for a minor, the account holder (parent or guardian) is responsible for providing accurate information and consenting on the child's behalf.
If you believe we have inadvertently collected data from a child without appropriate consent, please contact us immediately at hello@pulsevisit.com.
We may update this Privacy Policy from time to time as our services evolve or as required by law. Material changes will be communicated via a notice on our website or via the contact information you have provided. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
For any privacy concerns, data access requests, or complaints:
hello@pulsevisit.com ·
+91 844 666 1557
Essara Healthcare Pvt. Ltd., Agassaim, Goa 403204, India
We will acknowledge your request within 72 hours and resolve it within 30 days.